We are proud of the fact that our staff are early childhood specialists, teachers and mothers; and we are always happy to discuss product selections with you.

If you require any assistance with ordering please contact us by email (info@entropy.com.au) or phone (07) 472 44 555.

Payment and Security

The Entropy e-store provides secure payment options using Mastercard, Visa card, Amex or Paypal.

The Entropy e-store utilises 128 bit Secure Socket Layer (SSL) security encryption technology when customers place orders, to protect your personal information.

For more information please see our site security policy .

If you would prefer to pay by another method, please choose the 'offline' selection during checkout. You will receive an email outlining your payment options - direct deposit, cheque, money order or credit card over the phone. Goods will be dispatched upon clearance of  funds.

Prices

Please note that prices in the retail store and eStore vary in some instances. If you wish to secure eStore pricing and you reside in Townsville, then you will need to make your purchase through the eStore and then collect your goods from our warehouse (a hop, step and jump from the retail store).

Delivery

Flat rate postage for orders is $9.95 when the total order is less than $100. Postage is FREE for all orders that total over $100. We use Australia Post e-parcel or Australian Air Express for our deliveries. When your parcel is dispatched you will be sent a confirmation email with the tracking number. This tracking number is scanned during the delivery process and the delivery status information can then be viewed at either http://www.eparcel.com.au or www.aae.com.au.

If you nominate a different delivery address to your billing address (ie - the item is a gift for someone) then it will be sent without an invoice or packing slip so the lucky recipient does not find out how much you spent on them!

Delivery times

If your order is received by 2PM AEST on a Monday to Friday it will be normally be dispatched the same day. Orders received after 2PM will normally be dispatched the next working day. Orders received over the weekend will be dispatched on the following business Monday.

We deliver Australia wide - estimated delivery times provided by Australia Post are:

• Townsville and surrounds: next business day
• Queensland: 1-3 business days
• Sydney, Canberra, Melbourne, Adelaide, Hobart: 1-5 business days
• Perth, Darwin or regional centres: 1-7 days

Please note, these are estimated delivery times provided by Australia Post and Australian Air Express. We realise the range of time is quite variable; this is because we use two carriers. Australian Air Express offer next day delivery to most places in Australia; however items must be under 5kg in weight to qualify for this service. If your order is larger than 5kg it will be sent using Australia Post eParcel, which have longer delivery times. 

Once despatched, delivery times are outside our control. If you are at all unsure about an item arriving in time please contact us. We do our best at all times to ensure you get your order as soon as possible. 

Packaging

At Entropy we try to be environmentally friendly. If you have a large order it may be packaged in a box that we have recycled from a supplier. Be assured that if you have chosen the free gift wrapping option that your purchase will be beautifully wrapped within this external packaging.

Wrapping

We offer a free gift wrapping service for most items, although some large items are excluded. Please make your paper selection as you go through checkout.

Out of stock items

We have a retail store and a warehouse in Townsville. Therefore if you see an item in our eStore it means we have it in-stock. On rare occasions we may be out of stock if your on-line order overlaps a purchase in the retail store. If this happens we will email you immediately and let you know an anticipated delivery time.

Returns

We have a no fuss return policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). Simply email us on receipt of the product to let us know, then post the product back and we will arrange a refund. You are responsible for the cost of returning the item to us, unless we have agreed to provide you with free return postage. 

We check our products before dispatch to ensure they are not damaged. Occasionally damage may occur in the delivery process. If this occurs please contact us for a replacement or refund.

Privacy

Entropy takes the security of your personal information very seriously.

We protect your personal and financial information with industry standard encryption technology, digital certificates, authentication and secure commerce servers to ensure that your information remains private and secure.

For more information please see our privacy policy.