Frequently Asked Questions
Why is the shop called Entropy?We are often asked why the store is called Entropy. Well .... entropy is a scientific term for a form of energy, and historically has been associated with chaos or disorder. Combine the two and you get energy and chaos which many parents would say is a great description of their children. Plus, all our products are about getting kids active (either their bodies or their brains). So there you have it: Entropy - it's all about energy. How much is delivery?We offer flat rate delivery of $9.95 for all orders with a total value of less than $100. Orders with a total value of $100 or more are delivered FREE within Australia. How will I know my order has been sent?If your order is received by 2PM AEST it will normally be dispatched that day (Monday-Friday). Orders received after 2PM will be dispatched the following day (unless you include a note saying "please pretty please can you send this today"). Orders received on a weekend will be dispatched the following Monday. We use a number of different carriers to deliver orders - Australia Post, Australian Air Express and Fastway Couriers. The carrier used depends on the size and destination of your order. You will always be emailed with a consignment number when the order has been dispatched. Your despatch email will also include the tracking web address. How long will my order take to arrive?
Most orders under 5kg are sent using an express service. This means delivery to major cities is normally overnight; or at most 2 days. Regional centres may take a day longer. If your order is over 5kg in weight (including cubic weight), it will be delivered using either Australia Post eParcel or Fastway Couriers. Estimated delivery times are as follows:
Please note, these are estimated delivery times provided by Australia Post, Australian Air Express and Fastway Couriers. Once despatched, delivery times are outside our control. If you are at all unsure about an item arriving in time please contact us. We do our best at all times to ensure you get your order as soon as possible. What happens if nobody is home at the time of delivery?Australia Post eParcel and Fastway Couriers are signature only delivery. If no-one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office. For Australian Air Express deliveries, the driver will leave the parcel if they feel it is safe to do so. If not, a card will be left advising that the parcel can be collected from the nearest post office. You may leave a note at checkout with specific delivery details. Do you provide express post services?Many orders are automatically sent by an express service. If your order is less than 5kg it will normally be sent using an express service. For orders larger than this an extra fee may apply based on the volumetric size and destination of the order. Please contact us beforehand to confirm if extra charges apply. Do you post Internationally?No - we no longer deliver to International destinations. You can however order from overseas for delivery within Australia. I live overseas, can I purchase gifts for delivery to my family in Australia?Yes - you can use your credit card to make your purchase and have the gifts delivered to Australian addresses. Do you offer a gift wrapping service?Yes - please indicate your preferred gift wrap during checkout. If you are making multiple purchases and require different wrapping for each present then include a note to this effect in checkout and we will wrap accordingly. Gift wrapping is not available for some large items. Gift wrapping options are shown below.
Can you include a gift card with a message?Absolutely - please select either a card or gift tag and add it to your basket; or we can provide a complimentary Entropy gift tag. During checkout please include a note to let us know the message you would like on the card. Can the billing and delivery address differ?Yes - at checkout you have the option of including a separate billing address and delivery address. Can you send purchases to multiple delivery addresses in Australia?Yes - however you will need to put the orders through as separate orders. If my purchase is a gift will the recipient know how much I spent on them?No - we remove all price tags and the tax invoice is emailed directly to the email address you registered with us. I've changed my mind - what is your returns policy?We have a no fuss returns policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). You are responsible for the postage costs of returning the item to us. My order was damaged during transit - what should I do?Tell us! We check our products before dispatch to make sure they are not damaged. We also take great care to wrap them carefully. If however, damage occurs during the delivery process please contact us for a replacement or refund. How can I search for just the right thing?You can search for items in several ways. The most common is by category - we've tried to make these easy to follow. You can also search by keyword, price or brand. Help - I have no idea what to get!We've tried to make gift selection as easy as possible with our birthday ideas. Lots of products to choose from, all under $25 and categorised by age and sex. If you're still stuck then email or call us and we'd be glad to make suggestions. How can I pay for my purchase?We offer secure payment through credit card or paypal. We understand some people would prefer to pay by other methods, if that's the case, during checkout tick the box marked 'offline payment'. You will then be emailed information about your payment options - cheque, money order, direct deposit, or credit card over the phone. Any other questions - please contact us
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