Frequently Asked Questions
Christmas Shopping queriesChristmas is coming and you want to buy presents for your family. Here are some answers to common questions:
Why is the shop called Entropy?We are often asked why the store is called Entropy. Well .... entropy is a scientific term for a form of energy, and historically has been associated with chaos or disorder. Combine the two and you get energy and chaos which many parents would say is a great description of their children. Plus, all our products are about getting kids active (either their bodies or their brains) without electronics. So there you have it: Entropy - it's all about energy. How much is delivery?We offer flat rate delivery of $9.95 for all orders with a total value of less than $100. Orders with a total value of $100 or more are delivered FREE within Australia. How will I know my order has been sent?If your order is received by 12 noon AEST it will normally be dispatched that day (Monday-Friday). Orders received after 12 noon will be dispatched the following day (unless you include a note saying "please pretty please can you send this today"). Orders received on a weekend will be dispatched the following Monday. Your order will be delivered using Australia Post eParcel and you will be emailed with a consignment number when the order has been dispatched. You can track the status of your order at www.ausposttracking.com.au. How long will my order take to arrive?Estimated delivery times provided by Australia Post are:
What happens if nobody is home at the time of delivery?For your security we choose to use Australia Post eParcel signature delivery. You will be required to sign for your consignment, so please make sure the address you use is a daytime one. If no-one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office. Do you provide express post services?Yes - you'll need to email or phone us for the cost as this is based on the volumetric size and destination of the order. Do you post Internationally?Yes - you'll need to email or phone us for the cost as this is based on the volumetric size and destination of the order. I live overseas, can I purchase gifts for delivery to my family in Australia?Yes - you can use your credit card to make your purchase and have the gifts delivered to Australian addresses. Do you offer a gift wrapping service?Yes - please indicate your preferred gift wrap during checkout. If you are making multiple purchases and require different wrapping for each present then include a note to this effect in checkout and we will wrap accordingly. Can you include a gift card with a message?Absolutely - please select either a card or gift tag and add it to your basket, then during checkout include a note to let us know the message you would like. Can the billing and delivery address differ?Yes - at checkout you have the option of including a separate billing address and delivery address. Can you send purchases to multiple delivery addresses in Australia?Yes - at checkout leave us a note with the additional address/s and a list of which presents are going where. If my purchase is a gift will the recipient know how much I spent on them?No - we remove all price tags and the tax invoice is emailed directly to the email address you registered with us. I've changed my mind - what is your returns policy?We have a no fuss returns policy. If you are not happy with your purchase for any reason you can return it to us for a full refund of the purchase price (no refund on postage). My order was damaged during transit - what should I do?Tell us! We check our products before dispatch to make sure they are not damaged. We also take great care to wrap them carefully. If however, damage occurs during the delivery process please contact us for a replacement or refund. How can I search for just the right thing?You can search for items in several ways. The most common is by category - we've tried to make these easy to follow. You can also search by keyword, price or brand. Help - I have no idea what to get!We've tried to make gift selection as easy as possible with our birthday ideas. Lots of products to choose from, all under $25 and categorised by age and sex. If you're still stuck then email or call us and we'd be glad to make suggestions. How can I pay for my purchase?We offer secure payment through credit card or paypal. We understand some people would prefer to pay by other methods, if that's the case, during checkout tick the box marked 'offline payment'. You will then be emailed information about your payment options - cheque, money order, direct deposit, or credit card over the phone. Any other questions - please contact us |
