Why is the shop called Entropy?

We are often asked why the store is called Entropy. Well .... entropy is a scientific term for a form of energy, and historically has been associated with chaos or disorder. Combine the two and you get energy and chaos which many parents would say is a great description of their children. Plus, all our products are about getting kids active (either their bodies or their brains). So there you have it: Entropy - it's all about energy.

How much is delivery?

We offer flat rate delivery of $9.95 for all orders with a total value of less than $100. Orders with a total value of $100 or more are delivered FREE within Australia.

How will I know my order has been sent?

If your order is received by 2PM AEST it will normally be dispatched that day (Monday-Friday). Occasionally, during busy times, we may not be able to get all orders placed before 2pm sent that day. Orders received after 2PM will be dispatched the following day (unless you include a note saying "please pretty please can you send this today"). Orders received on a weekend will be dispatched the following Monday. We use two different carriers to deliver orders - Australia Post and Australian Air Express. The carrier used depends on the size and destination of your order. You will always be emailed with a consignment number when the order has been dispatched. Your despatch email will also include the tracking web address. 

Please note that during the busy Christmas period your order may take slightly longer to despatch.

How long will my order take to arrive?

Orders under 500 grams are always sent with Australia Post eParcel express. This means delivery to major cities is normally overnight, or at most 2 days. Regional centres may take a day longer.

Orders between 500 grams and 5kg are sent with eParcel regular or Australian Air Express. If you request signature delivery we will normally use eParcel. Please note that these are road delivery services and generally take longer than express services. If you do not require signature delivery we normally send your order with Australian Air Express, which is an overnight service to most cities in Australia.

If your order is over 5kg in weight (including cubic weight), it will be delivered using Australia Post eParcel. Estimated delivery times are as follows: 

  • Townsville and surrounds: next business day
  • Queensland: 1-3 business days
  • Sydney, Canberra, Melbourne, Adelaide, Hobart: 3-5 business days
  • Perth, Darwin or regional centres: 5-7 business days
Please note, these are estimated delivery times provided by Australia Post and Australian Air Express. Once despatched, delivery times are outside our control. If you are at all unsure about an item arriving in time please contact us. We do our best at all times to ensure you get your order as soon as possible.

What happens if nobody is home at the time of delivery?

This depends on whether you requested signature delivery or not. If you did not request signature delivery your parcel will be left according to your instructions (e.g. - behind the sofa on the verandah; in a secure location near the door). If you requested signature delivery and you are not at home to receive the parcel, a card will be left advising that it can be collected from the nearest post office.

Please note that if you choose not to have signature delivery, that this is at your own risk. Whilst loss of parcels is rare, it can occur and we cannot be held responsible for replacement or reimbursement.

Do you provide express post services?

Many orders are automatically sent by an express service. If you are at all unsure, and need your order in a hurry, please leave a note in checkout to this effect. Extra charges may apply to large orders that require an express service.

Do you post Internationally?

No - we do not deliver to International destinations. You can however order from overseas for delivery within Australia.

I live overseas, can I purchase gifts for delivery to my family in Australia?

Yes - you can use your credit card to make your purchase and have the gifts delivered to Australian addresses.

Do you offer a gift wrapping service?

Yes - please indicate your preferred gift wrap during checkout. If you are making multiple purchases and require different wrapping for each present then include a note to this effect in checkout and we will wrap accordingly. Gift wrapping is not available for some large items. Gift wrapping options are shown below.

       

 Flowers

 Rocket Ships

 Tin Soldiers

 Circus

Can you include a gift card with a message?

Absolutely - please select either a card or gift tag and add it to your basket; or we can provide a complimentary Entropy gift tag. During checkout please include a note to let us know the message you would like on the card.

Can the billing and delivery address differ?

Yes - at checkout you have the option of including a separate billing address and delivery address.

Can you send purchases to multiple delivery addresses in Australia?

Yes - however you will need to put the orders through as separate orders. 

If my purchase is a gift will the recipient know how much I spent on them?

No - we remove all price tags and the tax invoice is emailed directly to the email address you registered with us.

I've changed my mind - what is your returns policy?

We have a no fuss returns policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of  the date of purchase for a full refund of the purchase price (no refund on postage). You are responsible for the postage costs of returning the item to us. 

Please note - if you were sent your item as part of our free delivery service for orders over $100, and your return brings your total order to less than $100; then you will be refunded for the item, less the $9.95 delivery charge for orders under $100.

If you return a total order for refund, the actual cost of our postage to send this to you will be deducted from your refund.

My order was damaged during transit - what should I do?

Tell us! We check our products before dispatch to make sure they are not damaged. We also take great care to wrap them carefully. If however, damage occurs during the delivery process please contact us for a replacement or refund.

How can I search for just the right thing?

We are very proud of the 'gift finder' that we have developed. You can search by theme, age, gender and price. You can narrow your search so that you can find just the right gift. 

How can I pay for my purchase?

We offer secure payment through credit card or paypal. We understand some people would prefer to pay by other methods, if that's the case, during checkout tick the box marked 'offline payment'. You will then be emailed information about your payment options - cheque, money order, direct deposit,  or credit card over the phone.

Do you supply wholesale or trade customers?

We are a retail only site and do not supply in wholesale quantities or for trade customers.

Any other questions - please contact us