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Returns & Refunds

We are proud of the fact that our staff are early childhood specialists, teachers and mothers; and we are always happy to discuss product selections with you.

If you require any assistance with ordering please contact us by email (info@entropy.com.au) or phone 1300 480 048.

 

Returns

We have a no fuss return policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). Simply email us on receipt of the product to let us know, then post the product back and we will arrange a refund. You are responsible for the cost of returning the item to us, unless we have agreed to provide you with free return postage.

Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. If goods are received in unsellable condition, then your return may not be processed. There are no returns or exchanges for products on sale or clearance; or for custom made items.

Please note - if you were sent your item as part of our free delivery service for orders over $180, and your return brings your total order to less than ; then you will be refunded for the item, less the $9.95 delivery charge for orders. If you return a total order for refund, the actual cost of our postage to send this to you will be deducted from your refund.

We check our products before dispatch to ensure they are not damaged. Occasionally damage may occur in the delivery process. If this occurs please contact us for a replacement or refund.

 

Delivery

Flat rate postage for orders is $9.95 Postage is FREE for all orders that total over $180. We use Australia Post e-parcel, Fastway Couriers and StarTrack for our deliveries. When your parcel is dispatched you will be sent a confirmation email with the tracking number. This tracking number is scanned during the delivery process and the delivery status information can then be viewed.

If you nominate a different delivery address to your billing address (ie - the item is a gift for someone) then it will be sent without an invoice so the lucky recipient does not find out how much you spent on them!

Packaging

At Entropy we try to be environmentally friendly. If you have a large order it may be packaged in a box that we have recycled from a supplier. Be assured that if you have chosen the free gift wrapping option that your purchase will be beautifully wrapped within this external packaging.

 

Wrapping

We offer a free gift wrapping service for most items, although some large items are excluded. Please make your paper selection as you go through checkout.

 

Out of stock items

We have both a retail store and a warehouse, therefore if you see an item in our eStore it means we have it in-stock. On rare occasions we may be out of stock if your on-line order overlaps a purchase in the retail store. If this happens we will email you immediately and let you know an anticipated delivery time.