Change of Mind Returns
We have a no-fuss return policy. If you are not happy with your purchase for any reason you can return it to us within 100 days of the date of purchase for an exchange or refund of the purchase price (no refund on shipping charges and a minimal handling fee does apply).
Simply email us on receipt of the product to let us know that you would like to return it, then post the product back to us and we will arrange a refund or exchange for you. You are responsible for the shipping cost of returning the product back to us.
Returned products must be received in original, unopened condition with undamaged packaging and packaged such that transit damage does not occur. If goods are received in unsellable condition or in a condition that would be considered less than perfect and the product cannot be sold as brand new, then your return may not be processed or we may only be able to offer you a partial refund or exchange if the returned product cannot be re-sold as brand new. There are no change of mind returns or exchanges for products on sale or clearance.
If you were sent your item as part of our free delivery service for orders over $250, and your return brings your total order to less than $250; then you will be refunded for the item, less the $9.95 delivery charge for orders under $250. If you return a total order for an exchange or refund, the actual cost of our postage to send this to you (which will be greater than $9.95) will be deducted from your exchange or refund. Original delivery charges are never refunded for change of mind returns.
If you select a refund rather than an exchange, the refunded amount will be less a 5% handling and administration fee. The handling fee deduction only applies if you choose a monetary refund rather than an exchange for a different product. If you choose to exchange then the full product value paid will be available to you as a credit.
Returns Due to Faulty or Damaged Products
Whenever possible, we check our products before dispatch to ensure they are not damaged. Occasionally there may be a fault inside of the packaging which we cannot see or damage may occur in the shipping process. If this occurs please contact us in writing within 7 days of your delivery being received describing the issue you have encountered and attach supporting photos or video as evidence.
Upon receipt of your email, we will contact you to discuss the next course of action and if any further information is required. In some cases, we may request that you return the product for us for review. When this is the case, we will provide you with a reply paid shipping label to return the product to us for further investigation. We reserve the right to assess the condition of any returned product prior to offering a resolution.
If a replacement part or product is to be shipped, it may be shipped directly from our supplier to ensure the matter is resolved as quickly as possible. When this is the case, we will provide them with your personal shipping details in order to process the shipment to you.
It is at Entropy's sole discretion whether a replacement part, replacement product or refund will be offered to resolve the fault. All cases will be managed in accordance with relevant legislation. In most cases, this legislation is the Competition and Consumer Act 2010.