Returns & Refunds
Change of Mind Returns
We have a no fuss return policy. If you are not happy with your purchase for any reason you can return it to us within 100 days of the date of purchase for an exchange or refund of the purchase price (no refund on shipping charges and a minimal handling fee does apply). Simply email us on receipt of the product to let us know, then post the product back and we will arrange a refund or exchange for you. You are responsible for the shipping cost of returning the item to us.
Returned items must be received in original, unopened condition with undamaged packaging and packaged such that transit damage does not occur. If goods are received in unsellable condition or in a condition that would be considered less than perfect and the product cannot be sold as brand new, then your return may not be processed or we may only be able to offer you a partial refund or exchange if the returned product cannot be re-sold as brand new. There are no returns or exchanges for products on sale or clearance.
If you were sent your item as part of our free delivery service for orders over $250, and your return brings your total order to less than $250; then you will be refunded for the item, less the $9.95 delivery charge for orders under $250. If you return a total order for an exchange or refund, the actual cost of our postage to send this to you (which will be greater than $9.95) will be deducted from your exchange or refund. Original delivery charges are never refunded for change of mind returns.
If you select a refund rather than an exchange, the refunded amount will be less a 5% handling and administration fee. This is to cover the merchant transaction fees and associated costs which are not refunded to us in the event of a change of mind return along with our internal staff costs to process the refund. The handling fee deduction only applies if you choose a monetary refund rather than an exchange for a different product. If you choose to exchange then the full product value paid will be available to you as a credit.
Returns Due to Faulty or Damaged Products
We check our products before dispatch to ensure they are not damaged. Occasionally there may be a fault inside of the packaging which we cannot see or damage may occur in the shipping process. If this occurs please contact us within 24 hours of the delivery being received.
For all other returns due to products not being as described or otherwise faulty, please review our Terms & Conditions for the Returns & Refunds process that applies in such cases.