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Shipping Information

Shipping Charges

We offer FREE SHIPPING Australia wide for all orders over $180. Orders totalling less that $180 are charged a $9.95 flat rate shipping charge.

Shipping Carriers

We mostly use Australia Post eParcel, Fastway Couriers and Star Track for our deliveries. When your parcel is dispatched you will be sent a confirmation email with the tracking number. This tracking number is scanned during the delivery process and you will be able to track the delivery status using the tracking number.

Some large and bulky products may be shipped directly from our supplier. When this is the case, a tracking number is not always available.  It will be noted on the product description if a product may be shipped directly from one of our suppliers rather than our warehouse.  Please allow up to 5-10 business days for delivery if the order is not coming directly from our warehouse.

Shipping Timeframes

The information provided on this page should be considered as a guide only.

Once despatched, delivery times are outside our control. Please contact us or leave a note on the cart page letting our Elves know when the order is required by if you do require it by a certain date. We will always do our best to ensure that you get your order as soon as possible, and if we have a date to work with this helps us achieve that.

SMALL & LIGHTWEIGHT ORDERS

Orders under 500 grams are usually sent with Australia Post eParcel Express. This means delivery to major cities is normally overnight, or at most 2 days. Regional areas may take a few days longer.

ORDERS BETWEEN 500G & 5KG

Orders between 500g and 5kg are sent with Australia Post eParcel, Fastway Couriers or Star Track. If you request signature on delivery we will normally use Australia Post eParcel or Fastway Couriers. Please note that these are road delivery services and generally take longer than express services. If you do not require signature on delivery, the parcel is under 5kg and your order is over $100 in value, we will normally send your order with Star Track, which is an overnight service to most major cities in Australia.

LARGE & BULKY ORDERS

If your order is over 5kg in weight (the greater of the cubic or physical weight), it will usually be delivered using Australia Post eParcel or Fastway Couriers.

Delivery Timeframe Guide

Brisbane & SE QLD: 1-2 Business Days

Rest of QLD: 2-4 Business Days

Sydney & Melbourne: 3-4 Business Days

Adelaide, Perth & Hobart: 4-6 Business Days

Regional Areas: 5-10 Business Days

The above timeframes should be used as a GUIDE ONLY and cannot be guaranteed.

If the order is being shipped directly from our supplier (this will be noted in the product description), please allow 5-10 days for delivery Australia wide.

Please Note: If your order is over $250 in value we MAY assign signature on delivery for security reasons.

Express Shipping

We do not offer express shipping as a separate delivery option as many orders are automatically shipped on an express service in any case.  If you would like your order to arrive in the shortest amount of time possible, ensure that it is likely to fit into a 5kg shipping satchel, is over $100 in value and also provide a delivery address where the parcel can be safely left if no-one is home.

If you would like a specific express shipping quote, we can provide this on request.

Packaging

At Entropy we try to be environmentally friendly. If you have a large order it may be packaged in a box that we have recycled from a supplier. Be assured that if you have chosen the free gift wrapping option that your purchase will be beautifully wrapped within this external packaging.

If you have purchased a large product and a few smaller products, if it is safe to do so the smaller products may be packed in the box together with the larger product. If this is the case, it will usually be noted on your packing slip.

Wrapping

We offer a free gift wrapping service for most items, although some large items are excluded. If gift wrapping is available, it will appear above the Add to Cart button on the product page for selection.

Gift Delivery

We send many, many parcels as gifts and our Elves would love to help you out with your next gift purchase! To ship an order directly to the recipient, on the checkout page simply enter your details under the Billing Information address and the recipient's details under the Shipping Information address and we will ship the order directly to them. We only include packing slips (not invoices) with our parcels so you can be comfortable knowing the lucky gift recipient will not know the value of their gift.