IMPORTANT UPDATE: Shipping into Western Australia is currently delayed. Please check your tracking number for the most up to date information. Some parcels are taking up to 4-6 weeks arrive as they work through the backlog. This is 100% beyond our control and we have full confidence that Australia Post are working as quickly as they can to get all parcels delivered.
We offer FREE SHIPPING Australia wide for all orders over $250 (excluding bulky products). Orders totalling less that $250 are charged a $9.95 flat rate shipping charge.
Bulky Product Shipping
If a product in your order is a bulky product for shipping purposes, this will be clearly noted under the Specifications section in the Product Description. Where this is the case, a separate shipping charge will be applied to this product on checkout. You will be shown the shipping rate prior to any payment information being requested.
The bulky shipping rates shown on checkout are what we are charged by Australia Post or the courier and are based on the total shipping weight/dimensions of the product and your delivery postcode.
Express shipping will be shown as an option on checkout for most orders. If one of the products you are purchasing is excessively bulky and/or may be shipped from our supplier's warehouse then express shipping will not show as an option.
If express shipping is not showing as an option on checkout but you require your order ASAP, please contact us and we will advise what we can do to assist.
Signature on Delivery
We offer the option to select signature on delivery or NO signature on delivery for most orders (some bulky products are shipped only with Authority to Leave as re-delivery is not possible due to the product size). If you select NO signature on delivery, we cannot be held responsible for an order that is not successfully delivered when we have provided you with a tracking number for the order.
If you choose not to have signature on delivery, then this selection is at your own risk. Whilst loss of parcels is rare, it can occur and we cannot be held responsible for replacement or reimbursement when you have selected to not require signature on delivery. We do not charge any extra for having a signature required on your parcel. We therefore strongly recommend selecting signature on delivery for all orders where this option is available.
We also reserve the right to add signature on delivery to any parcel which we deem to be high value or which may have been flagged as a higher risk order by our payments system.
We mostly use Australia Post eParcel for our deliveries. When your parcel is dispatched you will be sent a confirmation email with the tracking number. This tracking number is scanned during the delivery process and you will be able to track the delivery status using the tracking number.
Some large and bulky products may be shipped directly from our suppliers. Please allow up to 5-10 business days for delivery of bulky products, especially since they may not always be coming directly from Elf HQ (our warehouse).
We endeavour to have all orders placed before 10am shipped on the same business day. During peak period (i.e. a sale event or November/December), please allow up to 3-5 business days for dispatch. Express orders will always be prioritised and shipped within 1 business day.
The delivery timeframes below should be considered as a guide only. Once despatched, delivery times are outside our control.
Delivery Timeframe Guide
Brisbane & SE QLD: 1-3 Business Days
Rest of QLD: 2-4 Business Days
Sydney & Melbourne: 3-4 Business Days
Adelaide, Perth & Hobart: 5-10 Business Days
Regional Areas: 5-20 Business Days
The above timeframes should be used as a GUIDE ONLY and cannot be guaranteed.
If you have ordered a bulky product (this will be noted in the product description), please allow a minimum of 5-10 business days for delivery Australia wide.
At Entropy we try to be as environmentally conscious as possible. Your order may be packaged in a box that we have recycled from a supplier.
If you have purchased a large product and a few smaller products, if it is safe to do so, the smaller products may be packed in the box together with the larger product.
We offer a gift wrapping service for most items, although some large items and some awkwardly shaped items are excluded. If gift wrapping is available, it will appear as a check box on the product page to add gift wrapping to the product. We charge a small fee of $2.95 per product wrapped and this includes quality wrapping paper as well as the inclusion of a gift note if requested.
We send many, many parcels as gifts and our Elves would love to help you out with your next gift purchase! To ship an order directly to the recipient, on the checkout page simply enter your details under the Billing Information address and the recipient's details under the Shipping Information address and we will ship the order directly to them. We do not include invoices or pricing information with our parcels so you can be comfortable knowing the lucky gift recipient will not know the value of their gift.