Loyalty Rewards Program - Retired

IMPORTANT ANNOUNCEMENT

Our Loyalty Rewards Program has now ended. All rewards credit earned between now and the end of April will automatically expire on 30 April. No rewards credit will be able to be redeemed after this date.

We are still committed to recognising and rewarding the loyalty of our repeat customers and our new process for doing so will be announced in more detail over the coming months.

Our new Loyalty Rewards Program officially launches on 1 May 2020. Joining the program is absolutely FREE!

To join the program and start earning rewards, you need to complete three easy steps:

1. Create an Account
If you do not already have an Entropy account, you can create one here.

2. Read the Terms & Conditions of the Program 
Please ensure that you read and understand all of the terms and conditions of the program below prior to applying loyalty credit to any order. By joining this program you are confirming your understanding and agreement with all of the Terms & Conditions.

3. Join Our Loyalty Rewards Program Mailing List
You can join this list by registering your name and email address below:

Loyalty Rewards Program Benefits

• Credit for Every Order Over $50
  Order Value $50-$99 = $3 Credit
  Order Value $100-$199 = $7 Credit
  Order Value $200-$299 = $15 Credit
  Order Value $300-$399 = $25 Credit
  Order Value $400-$499 = $35 Credit
  Order Value $500+ = $50 Credit
  
  

• Bonus Credit at Lifetime Spend Thresholds
  For every $1000 in lifetime spend starting at $2000, you will receive a BONUS one-off $50 credit every time a $1000 threshold is passed. Lifetime spend will incorporate all orders placed online since 1 January 2019.
  
  

• Credit for Every Successful Referral
  Earn $5 credit for both YOU and your FRIEND when you send them a referral link and they checkout successfully using this link.
  
  
• Access to Special Email Offers, First Restock Notifications & Promotions
  You will be included on our special Loyalty Rewards Program mailing list when you join using the sign up boxes above.
  
  
• 'Entropy Exclusives' Facebook Group Access
  You can request to join this closed facebook group here after you have made your first purchase with us. You must enter a past order number into the entry questions in order for your request to join to be accepted. The group has first announcements of new products, restocks and special offers and promotions.

For detailed instructions on how to earn and redeem your rewards, please click here.

TERMS & CONDITIONS

• All credit is issued with a standard 100 day expiry date. Once credit expires, it cannot be retrieved. Please ensure you check your balance regularly to understand what expires when.
• Credit cannot be used against the purchase which earns it. Credit can only be applied to future purchases.
• Credit cannot be used in conjunction with any other offer or discount.
• Credit is not transferable and cannot be merged between accounts. 
• Credit cannot be redeemed for cash.
• Credit can only be redeemed against orders placed on the Entropy website.
• Every dollar of credit equals 1 Australian dollar to spend.
• Any order placed using rewards credit is not eligible for a change of mind return under our Satisfaction Guarantee.
• If an order is placed and the order receives Loyalty Rewards credit and then it is requested to amend or cancel that order, then the Loyalty Rewards credit balance from that purchase will be adjusted to match the revised total amount of the order.
• If rewards credit is redeemed and a refund is at a later date requested to be applied to the order it was earned against, an adjustment will be made to the refund amount to match the correct rewards credit that would have been earned on the original order.
• Rewards credit cannot be applied to any order where your Loyalty Card Code has not been entered into the discount box on checkout. The rewards allocation and usage process is fully automated and our customer service team is unable to assist with applying credits after the checkout process has been completed.
• In the event of a faulty product, it will be replaced, fixed or credited at the sole discretion of Entropy. If a credit is to be issued, it will be issued in the exact same form that it was originally applied, i.e. rewards credit will never be refunded in cash and would only be refunded in the form of replacement credit to be used towards a future order.
• Shipping fees cannot be adjusted on any order where a rewards credit has been used. This includes requests to refund shipping charges in order to combine orders for shipping purposes. We may from time to time combine orders for shipping if they are being shipped to the same address, however, we will not refund any shipping charges on an order where a rewards credit has been used.
• We are unable to take orders over the phone to redeem rewards credit. Redeeming rewards credit can only be undertaken by placing an online order.
• We reserve the right to correct any errors in rewards credit allocation at any time.
• The Loyalty Rewards Program replaces our former VIP Club, effective from 1 May 2020.
• All discount codes from the former VIP Club will remain active until 15 May 2020, effectively allowing all members of our earlier program to "double dip" rewards for 15 days. After this time all VIP Club discount codes will be disabled as the new Loyalty Rewards Program takes over.